Refunds and Returns Policy
At WorkSmart Optics, we prioritize your satisfaction with every purchase. Our refunds and returns policy is designed to ensure a seamless experience for our customers. Please read the following guidelines carefully to understand the process, conditions, and timeframes for returns and refunds:
1. Eligibility for Returns
1.1 To be eligible for a return, your item must be unused, undamaged, and in the same condition that you received it. Additionally, it must be in its original packaging.
1.2 Returns must be initiated within 30 days of receiving your order. After this period, we may not be able to offer a refund or exchange. We understand that circumstances may vary, so please contact us if you have any concerns regarding the return timeframe.
2. Initiate a Return
2.1 Initiating a return is simple. Reach out to our dedicated customer support team at jonatan.edin@hotmail.com. Provide your order number and details of the item(s) you wish to return. Our team will guide you through the process and provide any necessary assistance.
2.2 We value your feedback and aim to make the return process as hassle-free as possible. If you have any suggestions or encounter any issues, please don’t hesitate to let us know.
3. Return Shipping
3.1 When returning an item, customers are responsible for covering the cost of return shipping. However, if the return is due to an error on our part, such as receiving a defective or incorrect item, we will cover the return shipping costs.
3.2 For your peace of mind, we recommend using a trackable shipping service and purchasing shipping insurance. This ensures that your returned item is protected and can be traced in case of any unforeseen circumstances during transit.
4. Inspection and Processing
4.1 Upon receiving your returned item, our dedicated team will carefully inspect it to ensure that it meets the eligibility criteria outlined in section 1. We strive to process returns promptly and efficiently.
4.2 If the returned item meets the necessary conditions for a refund or exchange, we will proceed with the appropriate action in a timely manner.
5. Refunds
5.1 Refunds will be issued to the original payment method used for the purchase. Please allow up to five business days for the refund to reflect in your account, depending on your payment provider’s processing time.
5.2 We understand that refunds are an important aspect of your shopping experience. Rest assured, we will process your refund as quickly as possible once the eligibility criteria are met.
6. Exchanges
6.1 If you wish to exchange your item for a different size, color, or style, please indicate your preference when contacting our customer support team. We will do our best to accommodate your request, subject to product availability.
6.2 In the event that the requested item is unavailable, we will process a refund instead. Your satisfaction is our priority, and we strive to provide suitable alternatives whenever possible.
7. Contact Information
7.1 Should you have any questions or concerns regarding our refunds and returns policy, please feel free to reach out to us:
WorkSmart Optics Grubbensringen 9, 11269 Stockholm, Sweden
Email: jonatan.edin@hotmail.com
Our customer support team is here to assist you and address any inquiries or feedback you may have.
8. Changes to Policy
8.1 WorkSmart Optics reserves the right to update or modify this refunds and returns policy at any time without prior notice. Any changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically for updates to stay informed about our terms and conditions.
Thank you for choosing blueblockpro.com for your blue light blocking glasses needs. We appreciate your trust in our products and services, and we remain committed to providing exceptional customer experiences.